WARRANTY POLICY

EM Luxury stands behind the quality of its products.

Limited Warranty

EM Luxury watches are covered by a [12-MONTH] limited warranty beginning on the date of delivery.

The warranty covers manufacturing defects affecting the normal operation of the watch.

What Is Covered

Subject to inspection, covered manufacturing defects may include issues involving:

  • Internal watch movement

  • Manufacturing-related functionality defects

  • Factory assembly defects

  • Other confirmed manufacturing faults

What Is Not Covered

The warranty does not cover damage resulting from:

  • Normal wear and tear

  • Scratches or cosmetic damage

  • Accidents or impacts

  • Improper use

  • Unauthorized repairs or modifications

  • Lost or stolen watches

  • Damage caused by misuse

  • Damage caused by exposure to conditions beyond the product's stated specifications

  • Straps, bracelets, batteries, or other components subject to normal wear, unless the issue is confirmed to be a manufacturing defect

Water damage is not covered unless the watch is specifically advertised with an applicable level of water resistance and the damage results from a confirmed manufacturing defect.

Warranty Claims

To request warranty service, contact:

Please provide:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photos or videos demonstrating the issue when possible

We may request that the watch be returned for inspection.

If the issue qualifies under the warranty, EM Luxury may, at its discretion and as permitted by applicable law, repair the product, replace it with the same or a comparable product, or provide another appropriate remedy.

This limited warranty is in addition to any rights that may be provided to you under applicable law.